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Frequently Asked Questions (FAQs)

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Account Alerts

  1. MidCountry Bank makes every effort to ensure alerts are delivered as expected, although there are conditions that may make alerts unreliable including, but not limited to, spam filters, inaccurate delivery addresses and system failures. MidCountry Bank will not be liable for losses or damages arising from misdirected delivery or inaccurate content of an alert.

    If enrolled for text alerts, you agree to let us know when your mobile telephone number changes so your alerts continue to be sent to you. You understand and agree that the alerts will not be encrypted. The alerts are provided for your convenience and should not be relied upon as the only source for account information.

    MidCountry Bank is not responsible for any actions taken or not taken by you or any third party as the result of an alert. There is no service charge for Account Alerts but standard messaging and data rates apply from your wireless provider. Contact your carrier for specific fees and charges prior to enrolling.

  2. An Account Alert is a service that allows you to better manage your account with notifications of activity when it occurs or on a daily basis. Notices can be received by mobile text message, email or within your Online Banking.

  3. After selecting the desired type of alert choose "mobile" from the "send to" drop down menu. Then enter your phone number and select your carrier. If your carrier is not listed, contact Customer Care Center at 1-877-874-7376.

  4. No, you may enroll for Mobile Alerts with or without Mobile Banking. However, it is recommended to have Mobile Banking so that you are easily able to manage any account activity from the convenience of your phone when you receive alerts.

    Many customers find it convenient to make a transfer or inquire into their history after they receive an alert. These account functions can be completed by linking to Mobile Banking directly from your mobile alert.

  5. A Mobile Alert will be sent to your mobile phone via a text message. An email alert will be sent to you via an email.

  6. An Online Alert will be available for you to view within your Online Banking account. An Email Alert will be sent directly to your email.

    • Balance Below - When your account balance reaches a set threshold
    • Card Usage - When your debit card is used on the account
    • Payment Due - When a loan payment is billed
    • Home Equity Advance - When an advance is made on your Home Equity Loan
    • Check Posted - When a specific check clears your account
    • Certificate Maturity - When your Certificate is approaching maturity
    • Daily Balance - When your balance changes on the account
    • Daily Checks - When checks have cleared your account
    • Daily Deposits - When there has been a deposit made to your account
    • Large Item Payment Received - When a transaction clears for an amount greater than a set threshold
    • Payment Received - When a payment is posted to your account

  8. Most alerts are received around 7:30am CST the day after the transaction(s) post to your account. The Card Usage alert will arrive shortly after the transaction has processed and can occur at any time throughout the day.

  9. Alerts can be set up the day after Online Banking is established.

  10. Some merchants will send through a debit card transaction twice; once as pending and once as final. You are alerted to both transactions but can confirm in your Online Banking history that only one item debited your account.

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